Frequently Asked Questions
Welcome to our FAQ Page
Yes, we can change or cancel your order as long as it hasn't been shipped out. Contact our customer service as soon as possible and we will do our best to assist you.
We currently work with paper made by Hahnemühle for all of our prints. Photo Rag is an award-winning, 100% cotton, 188 gram, fine art paper. It has a characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. It is archival, so it is both acid- and lignin-free, and has a matte finish. Hahnemühle is well known for being a premier distributor of fine art papers for museums and galleries around the world. Their paper makes for powerful prints and, if you ask us, they are the clear choice brand when it comes to high quality paper for fine art printing.
You can always return your products within 30 days of receipt of your order. Please note that the return must be sent back to Los Angeles, CA. Contact our customer service and you will receive an email containing instructions and address details.
The customer is responsible for paying for the return.
USA $7 - Free on orders over $50
International $35 - Free on orders over $175
Processing time: 3-5 business days
Shipping time: 3-8 business days
When you purchase, you must do so knowing important rules of your country. We can't circumvent these rules nor can we estimate customs charges in your country. All customs charges must be met by the customer.
Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow down or speed up the process and Collection 34 can't be held accountable.
As soon as we receive your order, we print, pack, and then ship your package from our warehouse located in Los Angeles, CA. Delivery is normally within 3-8 business days from the order date. We try to ship your order out within a day of your order being placed however, please note that sometimes it can take 1-2 days extra due to delays for unusually high volume of orders.
You can always return your products within 30 days of receipt of your order.
If you haven’t received your order, please check first that you have provided us with the correct information. If you have provided us with the correct information, please contact our Customer Service by sending us an email to firstname.lastname@example.org.
If you provided us with the incorrect information such as address, phone number or email address etc, please contact our customer service as soon as possible so we can try to change your information before the order leaves our warehouse. Unfortunately if the incorrect information affects the delivery of the package and the order is already sent out, as a customer you will be responsible for the extra costs that may occur.
Depending on the size of the order, and where you live, we utilize different shipping partners and methods. You’ll be able to see which service you order will ship with once we send you the tracking number.