Frequently Asked Questions

Welcome to our FAQ Page

MY ORDER

Yes, we can change or cancel your order as long as it hasn't been shipped out. Contact our customer service as soon as possible and we will do our best to assist you.

OUR PRODUCTS

We use an award-winning 100% cotton fine art paper for all our prints. We currently work with paper made by Moab. Moab is well known for being a premier distributor of fine art papers and museum board sourced from mills around the world. They are, if you ask us, the clear choice when it comes to high quality paper for fine art printing.

For all of our prints, we use a matte, 190 gram paper, made by Moab from 100% cotton. With a defined, yet subtle texture, the paper guarantees excellent color reproduction and clarity.

You can read more about it here

RETURNS

You can always return your products within 30 days of receipt of your order. Please note that the return must be sent back to Los Angeles, CA. Contact our customer service and you will receive an email containing instructions and address details.

The customer is responsible for paying for the return. 

SHIPPING

We offer free shipping on all of our orders within USA.

Shipping within USA: 3-8 business days

As soon as we receive your order, we print, pack, and then ship your package from our warehouse located in Los Angeles, CA. Delivery is normally within 3-8 business days from the order date. We try to ship your order out within a day of your order being placed however, please note that sometimes it can take 1-2 days extra due to delays for unusually high volume of orders.

You can always return your products within 30 days of receipt of your order. 

If you haven’t received your order, please check first that you have provided us with the correct information. If you have provided us with the correct information, please contact our Customer Service by clicking here and we will help you out.

If you provided us with the incorrect information such as address, phone number or email address etc, please contact our customer service as soon as possible so we can try to change your information before the order leaves our warehouse. Unfortunately if the incorrect information affects the delivery of the package and the order is already sent out, as a customer you will be responsible for the extra costs that may occur.

Depending on the size of the order, and where you live, we utilize different shipping partners and methods. You’ll be able to see which service you order will ship with once we send you the tracking number.

We currently ship to the following countries:

Austria

Belgium

Bulgaria

Croatia

Republic of Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Ireland

Italy

Latvia

Lithuania

Luxembourg

Malta

Netherlands

Poland

Portugal

Romania

Slovakia

Slovenia

Spain

Sweden

United States

United Kingdom