Frequently Asked Questions

Yes, we can change or cancel your order as long as it hasn't been shipped out. Contact our customer service as soon as possible and we will do our best to assist you.

We currently work with Photo Rag, a paper made by Hahnemühle, an award-winning, 100% cotton, 308 gsm, matte fine art paper. With its characteristic and wonderfully soft feel, this paper boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth.

Hahnemühle is well known for being a premier distributor of fine art papers for museums and galleries around the world and has been around for over 400 years. Their paper makes for powerful prints and, if you ask us, the clear choice when it comes to high-quality paper for fine art printing.

You can read more about our products here.

All our prints are produced on a matte, 188 gsm, acid- and lignin-free paper made of 100% cotton.

You can always return your products within 30 days of receipt of your order. Please note that the return must be sent back to Los Angeles, CA. Contact our customer service and you will receive an email containing instructions and address details.

The customer is responsible for paying for the return. 

USA $7 - Free on orders over $50

International $35 - Free on orders over $175

Processing time: 5-10 business days

Shipping time: 3-4 business days

When we receive your order, we print, pack, and then ship your order from our studio located in Los Angeles, CA within 10 business days. Please note that sometimes it can take 1-2 days extra due to delays for unusually high volume of orders.

When you purchase, you must do so knowing important rules of your country. We can't circumvent these rules nor can we estimate customs charges in your country. All customs charges must be met by the customer.

Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow down or speed up the process and Collection 34 can't be held accountable.

If you haven’t received your order, please check first that you have provided us with the correct information. If you have provided us with the correct information, please contact our Customer Service by sending us an email to info@collection34.com.

If you provided us with the incorrect information such as address, phone number or email address etc, please contact our customer service as soon as possible so we can try to change your information before the order leaves our warehouse. Unfortunately if the incorrect information affects the delivery of the package and the order is already sent out, as a customer you will be responsible for the extra costs that may occur.

Depending on the size of the order, and where you live, we utilize different shipping partners and methods. You’ll be able to see which service you order will ship with once we send you the tracking number.

On the rare occasion that your print arrives in anything less than perfect condition, please let us know right away. Kindly send some photos of the damaged piece and the box that it came in to info @ collection34.com so we can help you out.